Customer Service Training Videos

Google Rating

5.0

Canity

5.0

Playtimes Sensory

2 years ago

Tracey Wuttke

2 years ago

Thanks Sophie for all of your great customer service knowledge and assistance in allowing me to ask you many, many questions which you provided all the answers to! I came away with a wealth of new knowledge making accessing the Canity administrator page even more user friendly!

Kimberly Barton

2 years ago

These videos are engaging and I was happy to share them with my team. We will continue to incorporate Canity videos in our training curriculum.

Diane Biesinger

3 years ago

Fantastic!!! Great company to work with. Very easy to upload to our LMS. Trainings are engaging and entertaining, holding the learners attention. Options are appropriate and useful and saves me time and money!! Highly recommend!!

Nam Steve

3 years ago

I have just signed up to Canity and even without actively using the product yet, I can tell the quality will be great.

The customer service I received was outstanding if I can use Canity's training library to deliver this level of service each and every time, I will be thrilled.

Thanks Ryan, pleasure interacting with you on this!

AWITT Student Emails

3 years ago

Good value. Very helpful support. Great short videos to the point. No time wasted. Highly recommended !

Angela Gilliam

3 years ago

Canity is a WONDERfully engaging training tool to teach the essentials of every conceivable customer service situation. Our hospitality training students really enjoy the micro lesson format. Our students are amongst the best trained. Thank you Canity.

Troy Ather

3 years ago

I've been in sales leadership, management, and sales for 30 years, working for four fortune fifty companies and now smaller organizations. This was really a great refresher, and I truly enjoyed it. We have a major Preso next week, and I'll use some of the tips in your videos. No matter how LONG you've been playing any sport at a competitive level or working in business, you never STOP learning and being coached!! I've delivered thousands of presentations over 34 years; your videos are simple, clear, and on point.

Tracey Franze

3 years ago

As an experienced Customer Service Advisor, in order to stay at the top of my game I investigated external training to give me the latest edge. I found Canity. What I love about the Canity training is its crisp simplicity which is ahead of its time. I joined for a year and was very impressed. After a couple of years away, I am coming back to it. I am excited to see new modules and the lifetime access format. Its simplified clips offer bite-sized tips as a take away to the frontline. Those tips are easily tailored to your own customers, bringing a fresh perspective to your service. The gains from Canity training continue to keep my service efficient, effective and relevant. Highly recommended for experienced professionals looking to refresh their skills. It would also be an amazing kick-start for newcomers to any service industry.

Pha222 Pha222

4 years ago

Great Support - Great Team - CSR Sophie Oakes gives excellent service - Pro active, always available and very professional. The tool is easy to manage and the videos, efficient. I recommend

Zion Health

4 years ago

Love this program, great customer service!

Vinny forzano

4 years ago

Just wanted to take a moment
and personally thank Sofie Oakes of Canity for a

very - exceptional customer experience !!!

you probably hear this all the time, but it is important for me when I run across
a person that goes the "extra-mile" to be acknowledged - a sincere thank you !

not only did Sofie provide follow-up emails in a quick and timely fashion to my questions, but she also called me (from Australia) to ensure the info was clear and understood.

- I want to pass my thoughts on to your manager and to the world !

what else can I say,...
She is a "rock-star" of customer service !

Thank you again and Krgds,

-Mike

Michael Forzano
Director of Sales
US South and the Caribbean
Polar Air Cargo

Nathan Cunningham

4 years ago

Great product, effective training for our team

Mark Bassett

4 years ago

We have been using Canity training for a number of years and continue to benefit with real value! The training modules are a great resource for our new and our existing team. The content is meaningful and the execution of the video production is first class . Thanks Canity!!!

Kym Barry

4 years ago

We have used Canity for the past year. Our staff found the videos easy to watch and learn from.
We also enjoy receiving the results of their quizzes which ensures that they have indeed watched the video.

Larry Treadwell

5 years ago

Has been an excellent resource for us to help improve the customer service of our work-study students. Easy to schedule, good content with assessment.

Bill Clancy

5 years ago

We've been a Canity partner for 6+ months and find it to be a great product with tremendous support. The videos are high quality, chock full of great instruction and the support team is extremely responsive and informative. Highly recommend this company.

Op Sup TTS

5 years ago

The CS team at Canity are one of the best I have dealt with and a shining example of what is taught in the training. The staff have been professional, timely, consistent and friendly, and the training itself is engaging and insightful. I would definitely recommend Canity training to anyone interested in lifting the service standards for their organisation.

DNR Email

5 years ago

Cute videos with good reminders and tips. Great for inexperienced or green customer service reps, but even seasoned employees will enjoy the amusing short clips and find some good refresher reminders of what to do or not to do. They can also be used a jump off platform for discussions and role play. Good value for money.

Iqbal Shariff

5 years ago

Great software! Fun easy way to help my team improve customer service. Great for rookies in Customer Service. I highly recommend it!

B Chan

5 years ago

Have been using Canity videos for the past couple of years for team training and have been really pleased with how it works. Lots of topics covered which are more practical than technical - so relevant for all businesses. Happy to endorse.

Christina Killarney

6 years ago

I am a huge fan of Canity. It has a great platform to help any team improve their customer service skills. Any level can gain new insight and tips. Highly recommended!

Oxley Home Care

6 years ago

We use Canity for training all of our office staff, firstly when they begin working with us and then every six months to refresh our skills and make sure we are providing the best service possible. Phone Skills is our go to course as we spend a lot of our days on the phone to clients, staff and other companies but we have utilised a lot of the other courses too.
The videos are short, informative, helpful, easy to understand and most importantly entertaining which makes them a lot easier to watch than some of the old and drab videos that you can normally get.
If at any stage we need assistance with our account then they have livechat so our issue is sorted out extremely quickly and efficiently. The fact that we have full control of our account and can send out any of the training courses to any of our staff at any time is a great feature.
We are very happy with the decision to use Canity Training and would recommend their services to anyone.

See All Reviews

Simplify your customer service training

Streamline your team's customer service training with short, practical, easy to understand video lessons emailed to their inbox.

Keep your team engaged

Engage your team and boost their skills with animated, micro-learning video lessons that they’ll enjoy and remember.

Ensure every team member is trained on the fundamentals

Cover essential customer service skills plus take a deeper dive into handling different customer types and ensure both new and existing team members all have the same level of training.

Easily stay up to date with your team's progress

Schedule training modules for individuals or groups and monitor their progress with our training platform's easy to use scheduling and reporting functionality.

Canity is an e-learning training platform offering video based micro-learning content for teams. Our training is broadly grouped into customer service training courses, health and safety training courses and business etiquette training courses. Visit our video training library for all ours skills training courses.

Our training library includes:

450+ short, practical, easy to understand videos
eBooks
Interactive online quizzes
Discussion questions for groups
In-depth articles and research

Pricing

Watch our explainer video!

Awesome...

"The enthusiasm from our staff and management towards the training has been awesome with lots of laughs and nods. Thank you and congrats!"

Peter Harris

General Manager

All Four x 4 Spares

Customer Service Training Videos - Testimonial Character

Loved it...

"We loved the training. All of our team have now completed the training and we will make it a 6 monthly refresher for everyone."

Stacey Harris

General Manager

Techsolutions

So much fun...

"My team and I could not be happier... the Australian accent is quite engaging and "spices up" our training process even more."

Kate Cox

The Ohio

Valley Bank

The Easiest Way to Train Your Team

Simplify your customer service training

Keep your team engaged

Ensure every team member is trained on the fundamentals

Easily stay up to date with your team's progress

Watch our explainer video!