How to Effectively Transfer Calls: Tips and Scripts

Business Phone Etiquette

Transferring: how to answer an office phone call professionally

Phone Etiquette Tips – 11 Things You Should Never Say

10 Email Writing Tips for Beginners

4 Ways to Ensure Your Online Complaints Are Seen

Online Chat: The New Frontier of Customer Service

Keyboard Warrior: Handling Customer Complaints on Social Media

How to close your email professionally

How to get your email read

Time Management: Training for Busy People

Guide to Employee Time Management Training

Time Management: How to Manage Your Email Effectively

Time Management: Using To-Do Lists to Improve Time Management Skills

Time Management: How to Focus and Eliminate Distractions at Work

Receptionist Training: Listening and Interpersonal Skills

Key Elements of Effective Internal Customer Service Training

How to Train New Team Members

5 Must-Try Customer Service Trends for 2020

5 ways to perfect your Christmas customer service

Boost Learning with Tight Deadlines and Microlearning

What does your customer journey look like?

Turning Simple Interactions into Feel Good Memories

Setting and meeting customer expectations

Can You Measure Customer Service?

Why you need to teach your staff about customer service

3 Key Benefits of Online Customer Service Training

9 Customer Service Pitfalls That Are More Common Than You Think

How to get a testimonial from a happy customer

Does Customer Service in Retail Really Matter?

The Price of Poor Customer Service

Microlearning: why less is more when it comes to training

Dealing with Difficult Customers: A ‘How To’ Guide

Handling Customer Complaints

How to Deal with Angry Customers

How to Handle Customers who don’t want to Wear a Mask

Customer Service is Everyone’s Responsibility

Encore-Worthy Customer Service

Who’s to Blame? Creating a Culture of Customer Service

When customers take matters into their own hands

Nothing Personal: 5 Steps for Calming an Angry Customer

The Importance of Listening To Customers’ Feedback

Why You Should NEVER Argue With Rude Customers

Dear Qantas: We Need To Talk About Customer Feedback

How to Win Customers Using Customer Service Feedback

Using feedback to improve customer service

Putting The “Rush-in” Customer Service

Learning from United Airlines’ Mistakes

6 Tips For Your Customer Service Feedback Surveys

Eating Your Words: How to Recover After Realising You’re in the Wrong

To the Customer Service Department…

Handling customer complaints like a champ!

Handling the Holiday Rush

Meeting Customer Expectations

Two simple strategies for dealing with disappointed customers.

How do you tell what kind of customer is in front of you?

When Customers Attack: How to Handle Abusive Language

3 Big Tips For Dealing With Angry Customers

Workplace Health and Safety

How Not to Embarrass Yourself on a Video Conference

Awkward Work Conversations: Stop Avoiding Them

Animating Learner Engagement

How To Use Your Voice More Effectively

Repetition Is The Key To Great Customer Service Training

Forgiving is not forgetting when it comes to nice customers

Get Motivated! Keeping Staff Engaged in Their Training

Your goal setting is setting you up for failure.

Micro-learning for Millennial Minds

3 Key Benefits of eLearning

Get customer service fit!

Zeros to Heroes: How to Make Your Staff Perform Better

Highly Effective Habit Making

The benefits of training for just 5 minutes a day

5 reasons why the word ‘training’ is followed by a sigh (and how to stop it)

Skills training – how to master a habit in 66 days

How to Identify Cancellation Triggers and Prevent Customer Churn

WHAT A JOKE… when cutting costs cuts customers

Eating On The (Customer Service) Job

How understaffing hurts your customers

Baby, Come Back: Reducing Your Churn Rate

Is Automation Killing Customer Service?

The Future is Customer Service: 3 Trends for 2019

Why Thanking Customers Matters

Quantifying a Customer’s Happiness

Great customer service should be a piece of cake

Customer Service You Wouldn’t BALIeve

All Customer Service Providers Need To Be Switched On

Working The Customer Service Line

Stop Badgering Customers!

Treating a customer like a friend

A Refreshing Customer Service Experience

Impressing Queueing Customers

Exceptional Customer Service Begins With a Handshake

Customer service is NOT about the customer serving themselves

A big customer service fail in the Big Apple

Best Selling Customer Service

Wondrous customer service in the African wild

Going above and beyond for customers

Squeaky Clean Service

Could the chaos at the Florida airport have been avoided?

When Talking the Talk Requires More than Walking the Walk

Customer Service Quiz

7 Qualities That Make Great Service Staff

What is the secret to customer service?

Why Smiling Works – At Home & At Work

Extended Interview with Kym Illman, Founder of Canity

3 Good Reasons to Invest in Staff Training

The importance of nailing the first impression

Why the best salespeople don’t show you everything

Oral Atrocities: 5 ways your mouth is scaring away sales

Non-Verbal Communication: The Power of Saying Nothing

Mental note: Don’t start a sales email with “Hi, I hope you are doing well.”

Why normal conversation is the key to exceptional small talk

Tried-and-Tested Tips to Overcome Speech Anxiety

Buy the Numbers: Selling to Analytical Customers

Don’t Make Me Do It: Preparing Confident Presentations

Influencing Customers with Physical Communication

Tips and Tricks for Positive Communication with Your Customers