eLearning
Content for Workplaces

Workplace People

Customer Fundamentals Training | Workplace Development Training

450+ short, practical, easy to understand training videos

StarSimplify your customer service training

Train your team on the fundamentals of customer service as well as develop a deeper understanding of the customer experience with short, practical, easy to understand video lessons.

Explore our Training Library
Microlearning
Duration (02:23)

StarKeep your team engaged

Engage your team and boost their skills with animated, micro-learning video lessons that will boost engagement and retention.

StarExpand your eLearning content

Canity offers 450+ training videos which are grouped into training modules with accompanying quiz questions and answers, eBooks and group discussion questions.

Spaced Repetition
Duration (01:56)

Access Canity via the MyCanity Training Platform or via your own Learning Management System (LMS)

How does LMS access work?

We provide the following elearning content:

  • training video files
  • eBooks
  • quiz questions and answers
  • group discussion questions

Alternatively we can provide HTML code to embed our videos into your LMS.

LMS Pricing

Got questions about Canity? We can walk you through it step by step over a video call!

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Frequently Asked Questions

How does LMS licencing work?

LMS Pricing can be found here.

All licences are provided for one organisation only. If users of a different organisation wish to view the training videos then a separate licence must be purchased. The Canity video content and additional resources are provided for the sole use of internal broadcast to employees of the purchasing organisation. The video content and additional resources cannot be distributed outside the purchasing organisation under any circumstances. Our Terms of Service can be found here.

You will be provided with:

  • Individual video files for each lesson in .mp4 format
  • Image thumbnails for each video lesson in .jpg format
  • Quiz questions and answers for each training module in .xls format
  • eBook for each training module in .pdf format
  • Text descriptions for each video lesson and each training module in .xls format
  • Certificates of achievement in .pdf format

All of Canity’s videos have both English and Chinese subtitles. Spanish subtitles are available for Phone Skills, Email Skills, Retail Skills, Sales Skills and Dealing with Difficult Customers.

You can pay using either Visa, Mastercard, Amex or PayPal for immediate access to Canity. You will be provided with a tax invoice after payment is processed. Alternatively, you can choose our Raise a Purchase Order option; we will email you a tax invoice and you can pay via electronic bank transfer. Your Canity account will be activated within 48 hours of payment receipt if you select this option. Please note that Canity is based in Australia and it often takes several days for international payments to clear. If you wish to have immediate access to Canity, please select our credit card payment option.

You will be emailed about any new modules releases. These will be available for purchase at a price to be determined upon release but it is likely they will be available at a similar price to other existing modules.

Please request a demo here or contact us here and we can setup a Canity demo account for you. We can also provide you with a video walk through upon request.

Our initial animation approach in developing our Canity characters was to give them no skin tone. Whilst this was easier and cheaper for us, it unfortunately meant they all ended up looking “white”.

We’ve taken steps to correct this in our newer modules by adding skin tones to all our characters and further developing characters to reflect different ethnic backgrounds and races, as well as including characters with disabilities.

We’ve based these Canity characters on our own development team. Whilst we are based in Australia, our team contains a broad mix of people born not only in Australia but in South America, Asia, and Europe, so now our characters look a lot more like us! If you have any suggestions about how we can further develop our characters we’d love to hear from you.