The future is customer service It’s something all industry experts seem to... more
By personally thanking customers, Pho from Kopi & Tarts ensures his food is... more
How exactly are you supposed to measure your customers’... more
Great customer service is all about going the extra mile so that your customer... more
As a customer service agent at Canity, I deal with customer service training... more
All customer service providers should be switched on, even when it comes to... more
When your customers are waiting in line, what sort of customer service do they... more
Asking how you can help a customer is a good thing; badgering them with the... more
I dined solo at Ristorante Spaltodieci in Monza one evening It was a mild... more
Recently, two friends of mine had a fantastic customer service experience when... more
I attended the British Grand Prix this year as an accredited photographer On... more
Returning a rental car is normally a straightforward affair A guy walks up to... more
Barnes & Noble bookstores are having a tough time up against Amazon, so... more
Whilst I often experience poor customer service I seldom experience truly... more
I recently spent two hours in a Montreal book store and thought their service... more
This is Paul Kirui; he was the wildlife guide for my wife and me on many of the... more
I was facing a 10 hour layover between flights in Dubai and I was less than... more
Rebecca Coetzee is a young South African woman whom I met while staying on a... more
Discover how to turn your customer service team into customer service superstars!
22 featured articles
How can you increase learner engagement? What’s the best way to train a team? Here are some resources to point you in the right direction.
15 featured articles
Great phone etiquette can be hard to come by – make sure your team sounds professional on the phone and handles callers with ease.
4 featured articles
Ensure your team and customers are kept safe in the workplace by checking out our handy Workplace Health & Safety resources.
From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.
7 featured articles
Do you know the best way to handle customer complaints? Find out right here!
26 featured articles
The numbers speak for themselves – take a look at insightful survey results from customer services organisations.
Dive into the Canity Training library and see what all the fuss is about!
Download eBooks for you and your team to keep as invaluable resources.
These resources are available with a Canity Access Pass.
