In April national unemployment reached an unprecedented rate in the US of 14.7%, with hardship engulfing the customer service industry.
It’s not only existing customers that customer service is important to, it’s potential new ones as well.
With businesses opening back up again, every business is going to be focused on their customers, and building the trust of those customers so they know it’s ok to start interacting with them again.
How well do you meet your customers expectations? Learn how to improve your Customer Satisfaction rating.
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Do you know the best way to handle customer complaints? Find out right here!
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Great phone etiquette can be hard to come by – make sure your team sounds professional on the phone and handles callers with ease.
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From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.
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Ensure your team and customers are kept safe in the workplace by checking out our handy Workplace Health & Safety resources.
How can you increase learner engagement? What’s the best way to train a team? Here are some resources to point you in the right direction.
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The numbers speak for themselves – take a look at insightful survey results from customer services organisations.
Dive into the Canity Training library and see what all the fuss is about!
Download eBooks for you and your team to keep as invaluable resources.
These resources are available with a Canity Access Pass.
