Sales Training

Why the best salespeople don’t show you everything

The best salespeople and customer service providers all make sure to follow... more

Oral Atrocities: 5 ways your mouth is scaring away sales

Within the customer service industry, people tend to underestimate the... more

Non-Verbal Communication: The Power of Saying Nothing

So, you’re an expert on how to walk the walk and talk the talk when... more

Mental note: Don’t start a sales email with “Hi, I hope you are doing well.”

Why not start an email with “Hi, I hope you are doing well” It’s polite,... more

Why normal conversation is the key to exceptional small talk

“So… have you got any brothers or sisters” If you’re leading with... more

Tried-and-Tested Tips to Overcome Speech Anxiety

Public speaking is a part of life we all have to face at one point or another,... more

Buy the Numbers: Selling to Analytical Customers

There is no such thing as a perfect customer Outside of simply giving away your... more

Don’t Make Me Do It: Preparing Confident Presentations

When you’re trying to make a point, it’s often beneficial to start off with... more

Influencing Customers with Physical Communication

Do you ever find yourself mindlessly staring at someone, only to have them lock... more

Tips and Tricks for Positive Communication with Your Customers

Exercising excellent communication skills with your customers may seem like an... more

Dealing with Difficult Customers: A ‘How To’ Guide

We get it: not every customer is going to be a delight to deal with Maybe a... more

Are salespeople born or made?

Are people born with a Midas touch in sales or are great sales people... more
Other Customer Service Articles

Prevent Customer Churn

Discover how to create loyal customers and have them raving about returning to your business.

6 featured articles

Customer Satisfaction

How well do you meet your customers expectations? Learn how to improve your Customer Satisfaction rating.

27 featured articles

Business Phone Etiquette

Great phone etiquette can be hard to come by – make sure your team sounds professional on the phone and handles callers with ease.

4 featured articles

Learner Engagement

How can you increase learner engagement? What’s the best way to train a team? Here are some resources to point you in the right direction.

15 featured articles

Handling Customer Complaints

Do you know the best way to handle customer complaints? Find out right here!

26 featured articles

Customer Service Training

Discover how to turn your customer service team into customer service superstars!

21 featured articles
Other Resources

Survey Results

The numbers speak for themselves – take a look at insightful survey results from customer services organisations.

Canity Training Library

Dive into the Canity Training library and see what all the fuss is about!

Downloadable Resources

Download eBooks for you and your team to keep as invaluable resources.