The best salespeople and customer service providers all make sure to follow... more
Within the customer service industry, people tend to underestimate the... more
So, you’re an expert on how to walk the walk and talk the talk when... more
Why not start an email with “Hi, I hope you are doing well” It’s polite,... more
“So… have you got any brothers or sisters” If you’re leading with... more
Public speaking is a part of life we all have to face at one point or another,... more
There is no such thing as a perfect customer Outside of simply giving away your... more
When you’re trying to make a point, it’s often beneficial to start off with... more
Do you ever find yourself mindlessly staring at someone, only to have them lock... more
Exercising excellent communication skills with your customers may seem like an... more
We get it: not every customer is going to be a delight to deal with Maybe a... more
Are people born with a Midas touch in sales or are great sales people... more
Great phone etiquette can be hard to come by – make sure your team sounds professional on the phone and handles callers with ease.
4 featured articles
From online chat to emails – make sure your customer service team is representing your brand and handling your customers the right way.
7 featured articles
Ensure your team and customers are kept safe in the workplace by checking out our handy Workplace Health & Safety resources.
How well do you meet your customers expectations? Learn how to improve your Customer Satisfaction rating.
27 featured articles
Do you know the best way to handle customer complaints? Find out right here!
26 featured articles
How can you increase learner engagement? What’s the best way to train a team? Here are some resources to point you in the right direction.
15 featured articles
The numbers speak for themselves – take a look at insightful survey results from customer services organisations.
Dive into the Canity Training library and see what all the fuss is about!
Download eBooks for you and your team to keep as invaluable resources.
These resources are available with a Canity Access Pass.
