DEALING WITH ANXIOUS CUSTOMERS

Practical, easy to understand training videos

Learn how to turn Anxious Customers into Happy Customers

Introduction to Anxious Customers

Identifying Anxious Customers

Empathise With Anxious Customers

Don't Dismiss

Don't Be Afraid to Apologise

Reassure an Anxious Customer

Focus on the Facts

Handling Deadline

Provide a Solution

Congratulations

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Why Learn Dealing With Anxious Customers?

Dealing with Anxious Customers can be a challenge, but it doesn’t have to be! In this module, you will learn how to identify an anxious customer, how to empathise with and reassure them, and finally, how to turn them into a loyal, happy customer.

Each of our 10 video lessons covers a different aspect of Dealing With Anxious Customers. See below for the full topic list.

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Topics included in Video Lessons

Introduction to Anxious Customers (00:37)

Dealing With Anxious Customers can be a challenge, but it doesn’t have to be! In this module, we show you how to identify an anxious customer, how to empathise with and reassure them, and finally, how to turn them into a loyal, happy customer.

Identifying Anxious Customers (01:47)

Until the day comes when mind-readers are invented, you're going to have to learn how to recognise anxious customers from just their verbal and non-verbal language. Lucky for you, we've made that skill-set easy to learn.

Empathise With Anxious Customers (01:23)

Emphasise your empathy with your anxious customers. They don't like being anxious any more than you do.

Don't Dismiss (01:26)

You're not a school teacher and they're not students, so don't dismiss your anxious customers. Dig a little deeper because the solution will be right around the corner.

Don't Be Afraid to Apologise (01:36)

Apologising might be a scary thing to do for most people, but not for a Canity graduate! Don't be afraid to apologise to your customers, they'll appreciate you taking responsibility.

Reassure an Anxious Customer (02:15)

How do you reassure your anxious customers and make them feel more confident about their decision? Spoiler: it's not by patting them on the head and muttering "there, there".

Focus on the Facts (01:59)

Your customer's attention is the arrow and the facts are the bullseye. Your job is to get their arrow smack in the middle of that bullseye, and we'll show you how to do it!

Handling Deadline (02:17)

Tick tock. Tick tock. When your customer is on a deadline they're bound to be anxious. So knowing how to handle deadlines is essential.

Provide a Solution (01:14)

You don't get any brownie points for knowing that you need to provide a solution for an anxious customer. But by knowing how to provide a solution you'll earn every brownie point in the world!

Congratulations (00:23)

Congratulations, you have now perfected the art of dealing with anxious customers. Test your knowledge by taking the quiz below.

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