INTERVIEW SKILLS
Practical, easy to understand training videos
Learn the skills you need to choose the right Customer Service candidate
Practical, easy to understand training videos
Learn the skills you need to choose the right Customer Service candidate
Why Learn Interview Skills?
When it comes to interviewing customer service agents, it can be difficult to identify the right candidate. Within Interview Skills, we cover the essential character traits needed for a customer service role, questions to ask, and issues to pick up on so you can choose the best candidates for the job.
Each of our 12 video lessons covers a different aspect of Interview Skills. See below for the full topic list.
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Topics included in Video Lessons
01
Introduction (00:48)
When it comes to interviewing customer service agents, it can be difficult to identify the right candidate. Within Interview Skills, we run through some of the essential character traits needed for the role, questions to ask and issues to watch out for so you nab the candidates who have what it takes.
02
Attitude (02:41)
You can’t teach a bad attitude new customer service tricks! Determining your interviewee’s true attitude towards customer service will help you weed out the bad apples.
03
Availability (01:30)
A prerequisite of good customer service is being there to provide it! Before you start putting yourself and your candidate through the whole interview process, make sure they’ll be there when and where your customers need them.
04
Understanding Difficult Customers (01:43)
You’re not going to be impressed with how well someone handled an easy-to-please customer. Ensure your interviewee reveals how they cope when put under pressure.
05
Homework Check (02:00)
Do your interviewing homework by checking your candidate has done theirs! Asking the right questions will determine just how seriously they’re really taking this opportunity.
06
Housekeeping (03:01)
The interview offers a gold mine of information, but you’ll have to dig for it! Make sure you cover all query-bases while you have your candidate sitting in front of you.
07
On Their Feet (01:49)
Customer service agents need to be able to expect the unexpected – but you should expect a great customer service agent to always be able to think on their feet.
08
Personality (01:32)
Just because you’re not interviewing for the new position of Best Friend, it doesn’t mean their personality doesn’t matter! If you don’t warm to them, they’ll probably leave customers cold too!
09
Reason for Leaving (02:01)
There’s a reason for everything – including how your interviewee came to be sitting in front of you! Find out the reason the easy way – during the interview.
10
Teamwork (01:41)
Your customers aren’t the only people your agent will need to work well with; make sure you determine whether or not they think the word “team” is spelt with an I.
11
To Infinity and Beyond (02:01)
Customer services agents must always be willing to give 110%, even when just 105% will do. Make sure you find out just how far your candidate is willing to go for a customer.
12
Congratulations (00:22)
Congratulations, you’re ready to interview for your next customer service agent! Test your knowledge by taking the quiz below.
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Peter Harris
General Manager
All Four x 4 Spares
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Stacey Harris
General Manager
Techsolutions
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Kate Cox
The Ohio
Valley Bank
