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Your e-Learning Training PlatformExplore 450+ video lessons

Customer Service Fundamentals Series

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Phone Skills

Phone skills are vital to the success of your organisation - impress your callers today!.

32
Video Lessons
40 min
Training Time
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Retail Skills

Learn the fundamentals of customer service in a retail setting.

34
Video Lessons
50 min
Training Time
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Sales Skills

Learn the Sales Skills you need to turn your prospects into customers.

33
Video Lessons
40 min
Training Time
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Presentation Skills

Grow your skills to present professionally and engage with any audience.

20
Video Lessons
45 min
Training Time
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Online Chat Skills

Provide efficient, impressive service online - and convert leads into customers!.

9
Video Lessons
30 min
Training Time
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Reception Skills

Learn how to impress every visitor with Reception Skills.

15
Video Lessons
35 min
Training Time
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Dealing With Series

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Dealing With Difficult Customers

Learn the skills you need to professionally Deal with Difficult Customers.

16
Video Lessons
30 min
Training Time
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Dealing With Happy Customers

Learn how to embrace and maximise Happy Customers.

9
Video Lessons
25 min
Training Time
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Dealing With Disappointed Customers

Learn how to turn Disappointed Customers into Satisfied Customers.

10
Video Lessons
25 min
Training Time
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Dealing With Anxious Customers

Learn how to turn Anxious Customers into Happy Customers.

10
Video Lessons
25 min
Training Time
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Dealing With Rude Customers

Learn how to professionally handle Rude Customers.

11
Video Lessons
30 min
Training Time
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Customer Personality Types

Learn to differentiate between different customer personality types.

6
Video Lessons
25 min
Training Time
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Development Series

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Conflict Resolution In The Workplace

Learn how to successfully manage conflicts in the workplace.

9
Video Lessons
60 min
Training Time
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Listening Skills

Learn how to develop effective listening skills in the workplace.

8
Video Lessons
45 min
Training Time
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Building Rapport With Customers

Learn how to build a positive relationship with your customers.

10
Video Lessons
60 min
Training Time
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Empathy In Customer Service

Learn about empathy and what it means in customer service.

8
Video Lessons
45 min
Training Time
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Time Management At Work

Learn practical time management techniques to help achieve your goals in the workplace.

10
Video Lessons
45 min
Training Time
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Video Conferencing Etiquette

Learn strategies to keep your video conferencing productive and respectful.

8
Video Lessons
30 min
Training Time
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Growth Series

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Do Your Customers Trust You

Discover how trust is earned, the reasons it falls apart and how it’s regained.

9
Video Lessons
25 min
Training Time
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Delivering Internal Customer Service

Learn how to deliver great customer service to co-workers, suppliers and others.

8
Video Lessons
30 min
Training Time
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Saving Customer Cancellations

Learn why customers cancel and how to save them.

12
Video Lessons
40 min
Training Time
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Interview Skills

Learn the skills you need to choose the right Customer Service candidate.

12
Video Lessons
35 min
Training Time
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The Art Of Small Talk

Discover the techniques you can use to confidently converse with customers.

10
Video Lessons
25 min
Training Time
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Hospitality Restaurant Skills

Learn the fundamental Restaurant Customer Service skills.

13
Video Lessons
30 min
Training Time
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Health And Safety Series

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Workplace Behaviours

Learn to identify, deal with and report inappropriate Workplace Behaviours.

11
Video Lessons
40 min
Training Time
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Health At Work

Learn how to build healthy work habits.

10
Video Lessons
40 min
Training Time
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Safety At Work

Learn what hazards are and how to spot them.

10
Video Lessons
30 min
Training Time
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Covid 19 Safety

Learn what COVID-19 is and how to reduce the risk of infection.

9
Video Lessons
30 min
Training Time
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Hundreds of practical, engaging, targeted video lessons

All video lessons are included in your access.

What Canity users
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Awesome...

"The enthusiasm from our staff and management towards the training has been awesome with lots of laughs and nods. Thank you and congrats!"

Peter Harris

General Manager

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Loved it...

"We loved the training. All of our team have now completed the training and we will make it a 6 monthly refresher for everyone."

Stacey Harris

General Manager

Techsolutions

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So much fun...

"My team and I could not be happier... the Australian accent is quite engaging and "spices up" our training process even more."

Kate Cox

The Ohio

Valley Bank

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